3.3 Client workstation

3.3.1 Hardware requirements

SIU references: SIU-011, SIU-012, SIU-013, SIU-014, SIU-015, SIU-016, SIU-017.

Note: These are the minimum requirements for MyID, excluding operating system, third party software, dependencies or drivers.

• Processor: 1 GHz
• RAM: 2 GB

• Display resolution: Minimum width 1280, minimum height 768.

  Note: If you are using administrative workflows such as the Card Layout Editor and Edit Roles, you may find it useful to use a higher resolution.

• Hard disk space: 2 GB
• If you are using smart cards, you need a smart card reader and drivers (see section 3.12.1, Card readers)

3.3.2 Operating systems

SIU reference: SIU-018.

• Windows 10:
  • Windows 10 November Update (32-bit and 64-bit) – Version 1511.
  • Windows 10 Anniversary Update (32-bit and 64-bit) – Version 1607.
  • Windows 10 Creators Update (32-bit and 64-bit) – Version 1703.
  • Windows 10 Fall Creators Update (32-bit and 64-bit) – Version 1709.
  • Windows 10 April 2018 Update (32-bit and 64-bit) – Version 1803.
  • Windows 10 May 2019 Update (32-bit and 64-bit) – Version 1903.

  • Windows 10 November 2019 Update (32-bit and 64-bit) – Version 1909.

  • Windows 10 May 2020 Update (32-bit and 64-bit) – Version 2004.

  • Windows 10 October 2020 Update (32-bit and 64-bit) – Version 20H2.

  • Windows 10 November 2021 Update (32-bit and 64-bit) – Version 21H2.

• Windows 11:
  • Windows 11 original release (64-bit) – Version 21H2.

Note: Throughout the MyID documentation, where "Windows 10" or "Windows 11" is listed as a supported operating system, this includes the versions listed above.

Some third party software and devices used with MyID are not supported on certain platforms. See the relevant integration guide for details.

Some product features may not be supported on both 32-bit and 64-bit architectures.

Note: Currently, MyID has not been tested on Windows 10 or Windows 11 ARM-based PCs, and is therefore not supported on this platform. For further information, contact your Intercede account manager to discuss your requirements.

Important: At the time of release of this version of MyID, many third party device and peripheral vendors have not yet updated their drivers or software to be validated for use on Windows 11. Windows 10 drivers are expected to work, but you must verify integration between MyID and any devices or peripherals. Where issues arise that are due to incompatible drivers or changes to supporting software provided by the vendor, further investigation or changes to MyID may be necessary, which may require an upgrade to a later MyID version.

3.3.3 .NET Framework

You must have .NET Framework 4.8 installed on each client PC on which you want to install MyID Desktop. MyID is developed and tested using .NET Framework 4.8; if you need to use a later version of the .NET framework, contact customer support quoting reference SUP-283.

3.3.4 .NET Core Desktop Runtime

For each client PC that is going to use the MyID Operator Client, download and install the .NET Core Desktop Runtime. See section 3.1, Prerequisites for details.

3.3.5 Internet Options

SIU references: SIU-019, SIU-020, SIU-021.

MyID no longer has dependencies on Internet Explorer; however, there are still some circumstances where Windows Internet Options configuration is still required for some features. See section 4.9, Configuring Internet Options for details.